Delivery Attempt Policy (If Recipient Is Not Available)

What Happens If No One Is at Home?

At OsakaFlorist.com, we take great care to ensure that every flower and gift delivery reaches the recipient in perfect condition. However, if the recipient is not available at the time of delivery, the following procedure will apply.

First Delivery Attempt

If the recipient is not present at the delivery address, our delivery team will leave a delivery attempt notice or contact message where possible.

The recipient will then be required to contact us or our delivery partner to arrange a suitable time for redelivery.

Redelivery Process

If the recipient contacts us on the same day, we will arrange redelivery as soon as possible based on availability.

If we do not receive any response on the first day, the delivery will automatically be rescheduled for the following day.

Holding Period for Flowers

Due to the perishable nature of flowers and fresh gifts, we can only hold orders for a maximum of 2 days.

We strongly encourage recipients to respond promptly to avoid product deterioration.

Order Completion Policy

If the recipient does not contact us within 2 days of the initial delivery attempt, the order will be considered:

• Successfully fulfilled

• Completed

• Non-refundable

In such cases, no refund or replacement will be issued.

Important Notes

• Accurate recipient contact information is essential for successful delivery.

• We are not responsible for failed delivery due to incorrect address or unreachable recipient.

• Additional delivery attempts may incur extra charges depending on location and circumstances.

Our Commitment

We always try our best to ensure smooth and timely delivery. Our team works closely with local delivery partners to minimize delays and provide the best possible service experience.

Thank you for choosing OsakaFlorist.com for your flower and gift delivery needs in Japan.